At Bon Voyage we offer low, simple shipping costs.
All of our products will be sent out within two working days of the order being processed (not including bank holidays).
United Kingdom (excluding highlands and islands):
Standard Shipping Rate: £2.99
Orders over £50: Free Shipping!
Highlands & Islands:
Shipping rate: £5.00 - please select at checkout
* from date of order processing, typically 1-2 working days after ordering
EUROPE
Shipping rate: £15 - please select at checkout (includes Andorra, Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, San Marino, Slovakia, Slovenia, Spain (except Canary Islands))
Customers are responsible for all customs, import duties and/or local taxes that may be necessary to release your order from customs on arrival. A restocking fee of £15 applies to any returns from countries outside the UK.
NORTH AMERICA + CANADA
Shipping rate: £20 - please select at checkout
Customers are responsible for all customs, import duties and/or local taxes that may be necessary to release your order from customs on arrival. A restocking fee of £15 applies to any returns from countries outside the UK.
AUSTRALIA + NEW ZEALAND
Shipping rate: £20 - please select at checkout
Customers are responsible for all customs, import duties and/or local taxes that may be necessary to release your order from customs on arrival. A restocking fee of £15 applies to any returns from countries outside the UK.
Returns UK only (for questions contact returns@bon-tot.com)
If you wish to return an item(s), please contact us for details.
- Your item(s) must not be worn, damaged, altered or used.
- Item(s) must be in original packaging with all original labels still attached.
- The refund request must be within 14 days of you receiving your order.
- Once you are happy to send your item(s) back to us, we advise that you package your return carefully, that you use a registered service for the return and that you retain proof of posting should an item go missing. We are not responsible for items that do not reach us and are not obliged to provide a refund should an item not arrive.
We reserve the right to refuse a refund should the above criteria not be met.
Original postage costs are non-refundable. Please note that we are not responsible for return postage costs if the item is simply unwanted.
Upon receipt of the item(s) we will process your refund which will be issued via your original method of payment.
Returns will only be accepted from the original purchaser of the item.
Any questions, email us at returns@bon-tot.com